Refund policy

At Timberroot, we understand that plans can change and unexpected events can occur. That's why we have a flexible refund policy for our vacation rental bookings, which is designed to ensure that our guests have a positive and stress-free experience.

Refundable amount varies by booking. The refundable amount for a Timberroot booking may vary based on the type of property, the time of year, and the booking channel.

The refundable amount will be clearly stated in the property listing, and guests are required to review and agree to the refund policy before making a booking.

  • Non-refundable bookings: In some cases, a booking may be non-refundable.
  • Time of year: Our refund policy may vary depending on the time of year. During peak seasons, such as holidays and high-traffic times, our refund policy may be more restrictive. During off-peak seasons, our refund policy may be more flexible.
  • Booking channel: The refund policy may also vary depending on the booking channel used to make the reservation. Bookings made directly through the Timberroot website may have different refund policies than those made through third-party websites.
  • Cancellation notice: In the event of a cancellation, guests are required to provide adequate notice. The required notice period will be specified in the property listing and is also subject to variation based on the time of year and booking channel.
  • Refund processing time: Refunds will be processed as soon as possible, but may take up to 10 business days to be processed.

still have questions?

If you have any questions or concerns about our refund policy, please contact us and a member of our guest services team would be happy to help

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